💼 About This Role

You'll handle high volumes of live chat and support tickets for Binance's global crypto exchange. Your core impact is delivering timely resolutions and exceptional customer satisfaction. Join a team that values empathetic problem-solving and advocates for users.

🎯 What You'll Do

• Handle high volumes of live chat and support tickets
• Identify customer needs and deliver timely resolutions
• Provide accurate information on platform features and products
• Manage complaints and follow up to secure resolution

📋 Requirements

• 1+ years of customer-facing experience
• Strong IT proficiency for technical queries
• Exceptional written communication skills
• Fluent in Slovak and English

✨ Nice to Have

• Knowledge of cryptocurrency/blockchain
• Hands-on experience with bot validation or testing
• Familiarity with AI-powered tools

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min