Tech Stack

Description

You will be the primary point of contact for clients in the Benelux Region, ensuring exceptional service and support. Your goal is to build strong relationships, drive satisfaction, and help clients achieve desired outcomes using our products.

Requirements

• Fluency in Dutch and English
• Education: MBO
• 1-2 years experience in a customer-facing role
• Strong communication and interpersonal skills
• Proficiency with CRM software and support tools

Responsibilities

• Respond to customer inquiries via phone and email ensuring quick resolutions
• Collaborate with internal teams to resolve technical or operational issues
• Understand customer goals and align solutions to support success
• Manage and resolve customer escalations with empathy and efficiency
• Track customer engagement and product usage to identify improvement opportunities