🛠 Tech Stack

💼 About This Role

You'll join a fast-growing AI procurement startup and become a product expert, answering support tickets and guiding users. You'll drive customer satisfaction by reporting bugs and building playbooks. You'll collaborate directly with Product and Engineering to improve the platform and advocate for users.

🎯 What You'll Do

• Answer support tickets and guide users through product issues
• Generate product documentation and report bugs to engineering
• Collaborate with Product and Engineering to improve customer experience
• Build playbooks and best practice guides for customer success

📋 Requirements

• 4+ years in customer-facing or customer management role
• B2B SaaS experience in a fast-paced environment
• BA or BS degree
• Strong written and verbal communication skills

✨ Nice to Have

• Experience with Zendesk and Salesforce
• Ability to travel for customer visits

🎁 Benefits & Perks

• 🏥 100% Medical, dental, and vision insurance
• 🏖️ Flexible PTO, Parental Leave, Sick Leave
• 💰 Competitive compensation and equity package
• 🏦 401k
• 🎉 Team-driven happy hours and celebrations

🚩 Heads Up

• Salary range is broad and may indicate role ambiguity
• Job description includes many soft skills as requirements