🛠 Tech Stack

💼 About This Role

You'll own and administer the support tech stack including Zendesk, Salesforce, Slack, and Linear, designing AI-powered workflows to boost efficiency. You'll act as the dedicated partner embedded within the support ecosystem, improving customer experience through intelligent automation.

🎯 What You'll Do

• Administer support tech stack (Zendesk, Salesforce, Slack, Linear)
• Design and implement AI-powered workflows and automation rules
• Build SOPs and knowledge base for scalable self-service
• Monitor performance metrics (CSAT, resolution rates, automation rates)

📋 Requirements

• Support operations or systems administration experience
• Technical fluency with APIs, integrations, and workflow automation
• Hands-on experience with Zendesk and Salesforce
• Analytical mindset using data to drive operational decisions

✨ Nice to Have

• AI-driven solutions and automation experience
• Cross-functional communication skills

🎁 Benefits & Perks

• 💵 Performance-based bonus opportunities
• 📈 Equity participation in the company
• 🏥 Comprehensive healthcare coverage
• 🏠 Flexible remote work environment
• 🚀 Career growth within a fast-scaling AI-driven organization

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min