17h ago

Technical Support Specialist

Clifton Park, NY

$65k-$85k / year

full-timemidsoftware

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll maintain critical IT infrastructure for Kitware's research engineers across Windows, Linux, and macOS platforms. This role ensures secure, compliant computing environments and streamlines user support via the helpdesk system.

๐ŸŽฏ What You'll Do

  • Provide end-user hardware and software support across Windows, Linux, macOS
  • Install, configure, and update software per policies and security requirements
  • Manage user accounts: creation, modification, and deactivation
  • Handle helpdesk support requests and maintain hardware inventory

๐Ÿ“‹ Requirements

  • U.S. citizenship with ability to obtain TS/SCI clearance and CI polygraph
  • Bachelor's or associate's in IT with 2-3 years relevant experience
  • Security+ certification or willingness to obtain
  • Experience with MS Windows, Linux, and wired/wireless networks

โœจ Nice to Have

  • Experience with regulated or customer-sponsored computing environments
  • Familiarity with Dell and Apple vendor coordination
  • Ability to lift 25-50 pounds

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Phone Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Offerยท 1 week
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