🛠 Tech Stack

💼 About This Role

You'll act as the voice of Air Apps, supporting global users across Zendesk and social media. You'll investigate and troubleshoot iOS app issues, escalate bugs with clear documentation, and contribute to product improvements. This role sits at the intersection of customer experience and operational excellence.

🎯 What You'll Do

• Support global customers across Zendesk, social media, and other platforms.
• Investigate and troubleshoot technical issues within iOS apps.
• Escalate bugs and product issues with clear documentation.
• Monitor trends and generate reports on customer experience metrics.

📋 Requirements

• 3+ years of experience in customer support or similar role.
• Proficiency in English; additional languages are a plus.
• Strong experience with Zendesk and social media platforms.
• Solid understanding of iOS applications and mobile ecosystems.

✨ Nice to Have

• Additional languages beyond English.
• Experience with documentation and cross-team coordination.
• Bachelor's degree in a relevant field or equivalent experience.

🎁 Benefits & Perks

• 🍎 Apple hardware ecosystem for work.
• 💰 Annual Bonus.
• 🏥 Top-tier Health and Life Insurance.
• 🚌 Transportation Budget.
• 🍽️ Meals 100% free at the hub.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min