Customer Success Manager II - Industrial Markets at Jobs at Relay — CareerPair

3h ago

Customer Success Manager II - Industrial Markets

Raleigh, NC

full-timemidindustrial technology / frontline operations

Description

You will own net-revenue growth for a portfolio of mid-market and enterprise accounts in the industrial sector, driving value realization and expansion through strategic account mapping and cross-functional partnership. This role is critical in shaping the go-to-market strategy for Relay's AI-powered frontline platform.

Requirements

Experience in customer success or account management for B2B SaaS
Ability to manage mid-market and enterprise accounts
Strong strategic account mapping and multi-threading skills
Data-driven approach to customer engagement and retention
Travel up to 20%

Responsibilities

Own net-revenue growth and minimize contraction through user expansion and upsells
Map customer organizations and build champions across departments and sites
Partner with sales to execute bottom-up, top-down expansion strategy
Use data to drive value realization and manage book health
Serve as voice of industrial customer internally to influence product and GTM

Jobs at Relay

Relay is a cloud-based technology platform that helps frontline teams improve communications, employee safety, and their productivity. Relay enables frontline teams to digitally transform their operations by replacing outdated traditional radios and panic buttons with modern cloud-connected solutions that can bring the power of software and AI to frontline teams. With Relay, your entire team can stay connected, no matter what language they speak, what device they carry, or where they are located. Why Join Relay? Make a Tangible Impact in a mission driven organization : Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already powered over 2.5 billion messages and supported countless desk-less workers. Be Part of a Winning Team : We're not just growing - we're recognized as a leader in our field. Relay has been honored for its rapid growth in the Inc. 5000, Deloitte Fast 500, and recently named NC Tech's North Carolina- based Company of the Year. We benchmark well against SaaS leaders across all of our KPIs, including revenue growth, customer retention, CAC efficiency, LTV, and various other important metrics. Led by Proven Entrepreneurs: Our veteran executive team has worked closely together…

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