💼 About This Role

You'll act as a strategic advisor to enterprise customers, helping them leverage an ecosystem intelligence platform to drive partnership revenue and growth. You'll ensure successful onboarding, adoption, and measurable business impact while proactively identifying expansion opportunities.

🎯 What You'll Do

• Build strategic relationships with enterprise customers to drive adoption and expansion
• Guide customers on platform best practices to achieve measurable value
• Proactively manage renewal cycles and mitigate retention risks
• Collaborate with Sales and Product teams to uncover expansion opportunities

📋 Requirements

• 6+ years in Customer Success or Account Management in B2B SaaS
• Experience managing enterprise accounts (10,000+ employees) with complex stakeholders
• Understanding of partnership ecosystems including ISVs, GSIs, and VARs
• Track record of driving strong retention and account expansion

✨ Nice to Have

• Consultative selling experience with senior stakeholders
• Experience with ecosystem intelligence or partner management platforms

🎁 Benefits & Perks

• 💰 Competitive compensation with equity opportunities
• 🏥 Comprehensive healthcare coverage for employees and families
• 🏡 Fully remote-flexible work environment with co-working access
• ⏰ Flexible time off and paid parental leave
• 📚 Learning and wellness stipends

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min