2h ago
Technical Operations Specialist (TOPS)
Vancouver, BC, Canada
HybridFinancial Services
Description
As a Technical Operations Specialist at Interactive Brokers, you will monitor and provide global operational support for applications, systems, and critical business technology to ensure the finest online trading experience. You'll analyze and troubleshoot brokerage system issues, participate in post-incident reviews, and act as the primary escalation point for technical issues.
Requirements
- Strong communication skills and fluency in English
- Bachelor's in a financial or technical discipline
- Working knowledge of general computing and networking concepts
Responsibilities
- Monitor health of applications, networks, and systems
- Analyze, troubleshoot, escalate and resolve brokerage system operational issues
- Participate in Post-Incident review with development and infrastructure teams
- Provide internal 2nd-level technical support
- Act as primary escalation point for brokerage system technical issues
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