💼 About This Role

You'll manage a client portfolio, drive retention and growth through consultative sales across multiple channels. You'll proactively prevent churn and identify upselling opportunities as part of Stone's post-sales strategy. Client relationship building and strategic account management are key to your daily success.

🎯 What You'll Do

• Manage client portfolio to ensure satisfaction and identify growth opportunities
• Present to new clients after onboarding via email, chat, WhatsApp, or phone
• Proactively contact clients to map performance, negotiate, and renegotiate
• Anticipate churn risks and intervene to reverse them

📋 Requirements

• Minimum 1 year of commercial experience
• Enrolled in or completed higher education
• Experience with active B2B client contact
• Proficiency in managing multiple communication channels

✨ Nice to Have

• Experience with portfolio management
• Experience with CRM tools
• Solid understanding of business and industry

🎁 Benefits & Perks

• 🩺 Health and dental insurance
• 🥗 Meal or food allowance (Sodexo)
• 💪 Gympass membership
• 👶 Childcare assistance
• 🏥 Virtual hospital with 24/7 medical team

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Registration and tests· 30 min
2. 2Profile analysis with AI (Stoninha)· 15 min
3. 3Interview with HR team· 45 min
4. 4Case/Interview with leadership· 60 min
5. 5Culture check· 30 min