🛠 Tech Stack

💼 About This Role

You'll lead a team of CSMs to drive retention and value for Payscale's SaaS solutions. Your core impact is ensuring customers realize ROI, leading to strong renewal outcomes. This role stands out for its hybrid model and performance-driven culture.

🎯 What You'll Do

• Hire, coach, and develop a team of CSMs to exceed retention goals.
• Analyze success metrics to improve onboarding and mentoring strategies.
• Ensure CSMs guide customers through onboarding, adoption, and renewal.
• Partner with Renewals and Account Managers for aligned account execution.

📋 Requirements

• 4+ years experience in Customer Success or Sales in SaaS.
• 2+ years of people management experience.
• Experience leading teams accountable for retention in recurring revenue.

✨ Nice to Have

• Experience with Salesforce and Gainsight.
• Bachelor's Degree.

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work model.
• 💰 Variable pay up to 35k PHP/quarter.
• 📚 Monthly company All Hands and growth programs.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min