💼 About This Role

You'll own strategic relationships across a portfolio of B2B SaaS clients, driving Net Revenue Retention to 115%+ and managing $3M+ in ARR. You'll lead QBRs with senior stakeholders, uncover growth opportunities, and secure renewals and expansions. This role offers the chance to influence product roadmaps and work remotely in a fast-growing legal tech company.

🎯 What You'll Do

• Own strategic relationships across a blended portfolio of clients.
• Lead Executive Business Reviews (QBRs) aligning on strategic goals.
• Drive renewals and expansion discussions with commercial negotiations.
• Collaborate with Sales, Product, and Implementation teams.

📋 Requirements

• 5+ years in Mid Market to Enterprise B2B SaaS Customer Success or Account Management
• Proven ability to own commercial outcomes including renewals and expansions
• Confident presenting to C-Level executives and leading strategic conversations
• Skilled in account planning and identifying whitespace in enterprise relationships

✨ Nice to Have

• Experience in legal tech or similar industries
• Familiarity with automation strategies
• Resilient and proactive in fast-moving environments

🎁 Benefits & Perks

• 🏡 Remote Work Model aligned with UK time zones
• 📈 Career development with promotion from within
• 🧑‍🏫 Mentorship from supportive management
• 🚀 Own your career path and influence company future