Description

You will assist with maintaining client accounts and ensuring all customer and client needs are understood and satisfied, helping build and strengthen client relationships to achieve long-term partnerships. You'll act as the client's representative to ensure their needs are fulfilled and meet established sales goals with current and new customers.

Requirements

• 3-5 years’ experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention
• Comprehensive, deep understanding of the Account Management Journey
• Proven competency with agile processes, defining stories that are ready for development
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills
• Strong team player

Responsibilities

• Assist with building and maintaining long-lasting customer relationships
• Communicating with clients to ensure that all of their needs are understood and addressed
• Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
• Delivering exceptional client service on a day-to-day basis
• Act as the client’s representative in to ensure that their needs are fulfilled
• Develop and maintain key relationships across accounts
• Strive to maintain and increase overall customer satisfaction based on their business needs
• Meet established goals for sales with current and new customers
• Act as liaison between the customer and internal teams