💼 About This Role

You'll provide customer support and drive platform adoption for unmanaged accounts at Perk, an intelligent travel and spend management platform. You'll act as a first point of contact, helping customers use Perk effectively and identifying growth opportunities. This role offers hands-on exposure to a broad client base and a clear path into Account Management.

🎯 What You'll Do

• Respond to customer inquiries submitted to the Account Management team
• Support unmanaged accounts across all subscription types and company sizes
• Assist Account Managers with creating and maintaining support materials
• Engage unmanaged accounts to increase usage and adoption of the platform

📋 Requirements

• Proficient English skills spoken and written
• Strong organisational and time management skills
• Proactive problem-solving mindset
• Excellent written communication skills

✨ Nice to Have

• Creative thinking to improve customer engagement
• Experience with SaaS or travel platforms
• Interest in career growth in Account Management

🎁 Benefits & Perks

• 💰 Competitive compensation and equity ownership
• 🏖️ Generous vacation days plus public holidays
• 🏥 Private healthcare or gym allowance
• 👶 17 weeks' paid parental leave during child's first year
• ✈️ Up to 20 Work from Anywhere days per year

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min