🛠 Tech Stack

💼 About This Role

You'll serve as the primary onsite escalation point for complex technical issues at BAMKO's Phoenix office. You'll support a mixed environment of Windows and macOS endpoints and resolve escalated issues using Google Workspace and Entra ID. This role focuses on maintaining IT service continuity in a fast-paced, award-winning company.

🎯 What You'll Do

• Serve as primary onsite escalation point for complex technical issues.
• Deploy and configure software using NinjaOne or endpoint management tools.
• Assist with employee onboarding and offboarding, including user provisioning.
• Maintain inventory and readiness of spare devices, peripherals, and accessories.

📋 Requirements

• Associate's degree in Computer Science, IT, or equivalent experience.
• Proficiency in supporting Windows 11 and macOS in an enterprise environment.
• Hands-on experience with Google Workspace Admin Console and Entra ID.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).

✨ Nice to Have

• Relevant certifications (CompTIA A+, Google IT Support, Azure Fundamentals).
• Experience with endpoint management platforms like NinjaOne.
• Experience with standard productivity tools (Zoom, Slack, Microsoft Office).

🎁 Benefits & Perks

• 🏖️ Medical, dental, and vision insurance
• 🏖️ Short and long-term disability
• 🏖️ Various paid time off programs
• 🏖️ Retirement plan with employer contribution