🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio of customers in a high-impact rebuild-phase SaaS business. Drive expansion, renewals, and customer outcomes while helping define the future of the Account Management function.

🎯 What You'll Do

• Own NRR and deliver against expansion, renewal, and retention targets.
• Identify and close up-sell and cross-sell opportunities.
• Manage renewal cycles and execute recovery plans for at-risk accounts.
• Maintain accurate pipeline and forecasts in CRM.

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales.
• Proven track record of closing expansion opportunities.
• Experience owning revenue targets (NRR, expansion, or renewals).
• Proficiency with CRM tools (Hubspot, Salesforce).

✨ Nice to Have

• Experience in a rebuild or transformation environment.
• Experience in Transportation Management Systems or logistics tech.
• Daily use of AI in customer-facing workflows.

🎁 Benefits & Perks

• 🌍 100% Remote and Global
• ⏰ Flexible Work Environment
• 📈 Dedicated Growth Path
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities

📨 Hiring Process

Estimated timeline: 2–4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/role-play interview· 60 min
4. 4Final round with leadership· 45 min