2h ago
Strategic Customer Success Manager
Austin, Texas
full-timeseniorPrivacy technology / SaaS
Tech Stack
Description
As a Strategic Customer Success Manager at Osano, you will own and manage a book of high-value accounts, driving retention and expansion through strong relationships and data-informed strategies. You'll partner with customers to define success criteria, monitor health signals, and collaborate cross-functionally to deliver measurable outcomes and long-term value.
Requirements
- 5+ years of Customer Success or Account Management in SaaS
- Experience managing retention and expansion metrics (GRR, NRR, churn)
- Proficiency in CRM systems (HubSpot preferred)
- Strong understanding of SaaS metrics and customer health
- Technical acumen with SaaS products and integrations
Responsibilities
- Own and manage a strategic book of business end-to-end
- Drive retention and expansion (GRR, NRR, upsell)
- Monitor customer health and proactively mitigate churn risks
- Build strong stakeholder relationships and drive product adoption
- Analyze product usage data to inform account strategy
0 views 0 saves 0 applications