💼 About This Role

You'll lead contact center operations in real-time for a fast-growing mobility tech company, ensuring SLA and KPI compliance while managing contingencies. This role is key to optimizing service quality and operational efficiency.

🎯 What You'll Do

• Lead shift operations to meet SLA and KPI targets
• Manage real-time contact traffic and execute corrective actions
• Ensure team adherence to schedule and performance goals
• Provide support and resolve operational/technical issues

📋 Requirements

• 2+ years leading contact center operations
• Experience with KPI management and internal/external clients
• Technologist, professional or student in administrative careers

🎁 Benefits & Perks

• 📄 Indefinite-term contract
• 🎉 Fun team events
• 💻 All necessary equipment provided
• ☕ Free coffee

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Final interview· 45 min