💼 About This Role

You'll own pre-sales technical activities for Cyara's AI-powered CX assurance platform, leading discovery, demos, and proof-of-concepts. You'll architect solutions integrating with customers' tech stacks, turning their CX strategies into production-ready deployments. This role offers the chance to influence product direction and mentor junior architects.

🎯 What You'll Do

• Lead pre-sales technical activities including demos, POCs, and discovery
• Architect solutions integrating Cyara with customer tech stacks
• Present at customer events and executive-level engagements
• Create technical sales materials and mentor junior team members

📋 Requirements

• 8+ years in pre-sales, sales engineering, or solutions architecture
• Bachelor's degree in CS, IT, or equivalent experience
• Enterprise sales experience from discovery to close
• Experience in CX, contact center, IVR, or testing technologies

✨ Nice to Have

• Experience with contact center platforms like Genesys, Avaya, or Cisco
• Familiarity with AI/ML testing or conversational AI
• Background in SaaS or cloud-based solutions

🎁 Benefits & Perks

• 💵 Competitive base salary $170k-$200k
• 🏖️ Remote work culture
• 📈 Stock options (if applicable)
• 🏥 Health benefits (medical, dental, vision)
• ✈️ Travel opportunities for events and client meetings

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3Hiring Manager Interview· 60 min
4. 4Presentation or Demo· 60 min