💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, ensuring they successfully adopt and derive value. You'll act as a trusted partner, translating business needs into effective system configurations and collaborating with Sales, Customer Success, and Engineering teams.

🎯 What You'll Do

• Lead and manage end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide customers through setup and configuration
• Manage customer data migration processes ensuring accuracy and completeness
• Log and track customer needs and issues using internal CRM systems

📋 Requirements

• 1-2 years of experience in customer onboarding or customer-facing roles
• Strong project management and organizational skills with multiple customers
• Experience working with clients across levels including senior decision-makers
• Ability to quickly learn and explain technical products or SaaS platforms

✨ Nice to Have

• Bachelor's degree preferred but not mandatory
• Analytical mindset with attention to detail
• Experience in cross-functional collaborative environments

🎁 Benefits & Perks

• 💰 Competitive base salary aligned with experience
• 🏠 Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 🧘 Wellness benefits including monthly wellness allowance
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min