2h ago

Collections Agent

Nottingham, United Kingdom
full-timemid HybridFinancial Services

Tech Stack

Description

You will manage a diverse receivables book, monitor customer accounts, and directly engage with customers via phone and email to bring them back to good standing. Your role is crucial in driving collection rates while ensuring a top-notch customer experience and championing fair treatment.

Requirements

  • Fluency in English
  • Experience in collections, preferably SME collections
  • Ability to self-manage and prioritize tasks
  • Excellent interpersonal communication skills
  • Proficiency in Excel

Responsibilities

  • Daily monitoring of receivables book to identify underperforming and inactive customers
  • Analyzing reasons for customer inactivity and finding solutions to rehabilitate accounts
  • Direct engagement with customers via daily phone calls and emails
  • Contacting customers via legal letters when necessary
  • Minimizing defaulting account volumes to stay within budget limits
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