💼 About This Role

You'll own a portfolio of strategic enterprise accounts, driving net revenue retention and expansion. You'll deliver measurable ROI and lead executive relationships with VP and C-level stakeholders. This role combines commercial sharpness with data-driven strategy to grow key accounts.

🎯 What You'll Do

• Own renewal and expansion targets for enterprise portfolio
• Lead Quarterly Business Reviews with executive stakeholders
• Identify expansion signals and build account expansion plans
• Partner with Product and Engineering on customer blockers

📋 Requirements

• 3+ years in Account Management or Customer Success with revenue ownership
• Net Revenue Retention and expansion quota achievement track record
• Deep understanding of customer health frameworks and KPIs
• Executive-ready written and verbal communication skills

✨ Nice to Have

• Experience in retail tech or loss prevention SaaS
• Familiarity with CRM and BI tools
• Experience building expansion playbooks

🎁 Benefits & Perks

• 🩺 Health insurance, dental, and vision
• 💰 401(k) with employer contribution
• 🏖️ Paid time off and paid holidays
• 👶 Parental leave if applicable
• 📚 Professional development support

📨 Hiring Process

Apply at https://jobs.ashbyhq.com/Panoptyc/49008b5f-37e2-45ee-b99a-905664217cc9