🛠 Tech Stack

💼 About This Role

You'll own the full customer lifecycle for a portfolio of enterprise accounts, driving product adoption and securing renewals. Your core impact is maximizing customer satisfaction and retention while identifying upsell and cross-sell opportunities to grow revenue. This strategic role directly shapes Scality's growth in key markets and builds lasting trust with customers.

🎯 What You'll Do

• Lead seamless onboarding and drive product adoption.
• Monitor customer health using data and insights.
• Identify and nurture upsell, cross-sell, and renewal opportunities.
• Collaborate cross-functionally with Sales, Support, and Product.

📋 Requirements

• 3-6 years of experience in Customer Success or client-facing B2B tech role.
• Demonstrated ability to manage and grow enterprise account portfolio.
• Experience with CRM tools (Salesforce, Gainsight, or equivalent).
• BS or MS degree in Computer Engineering, Business, Sales, or equivalent.

✨ Nice to Have

• Familiarity with data storage concepts and cloud environments.
• Experience with SaaS or infrastructure software.
• Additional European language (German, Spanish, French).

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 📈 Stock options
• 🏠 Hybrid work model
• 📚 Professional development budget