💼 About This Role

You'll manage the customer-facing arm of our engineering team, coordinating with post-sales to drive implementations and partner success. You'll be a player-coach, solving technical issues directly while building processes and scaling the function.

🎯 What You'll Do

• Answer technical support tickets and debug partner integrations
• Own technical escalation path from support through engineering
• Identify opportunities to leverage AI and automation for efficiency
• Define customer engineering artifacts like documentation and runbooks

📋 Requirements

• 5+ years in solutions engineering or similar partner-facing role
• 3+ years in a leadership capacity
• Comfortable reading and contributing to an enterprise codebase
• Experience defining and implementing SLAs and escalation processes

✨ Nice to Have

• Experience at a card issuing platform or payments infrastructure company
• Familiarity with card network operations and BIN management
• Experience building customer engineering teams

🎁 Benefits & Perks

• 🌴 Unlimited time off (10 days minimum required)
• ☕ Flexible working (remote or office)
• 🧠 Comprehensive health, dental, vision plus life insurance
• 💡 401(k) with 4% match
• 📦 Equity plan