5 days ago

ServiceNow UI/UX Front End Developer - Portals & AI

Washington, DC

$91,300-$184,900 / year

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full-timemid RemoteTechnology Consulting

Tech Stack

Description

You will design and develop intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications. This role blends UX design thinking with technical front-end expertise to translate business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Requirements

  • 3+ years of front-end web development experience
  • 2+ years of ServiceNow Service Portal development experience
  • CSA certification AND 2+ implementation certifications
  • Strong proficiency in one or more of the following: HTML, CSS, JavaScript, AngularJS (Service Portal framework), Bootstrap or similar UI frameworks
  • Experience building custom ServiceNow widgets and themes
  • Knowledge of ServiceNow UI components: Client Scripts, UI Policies, UI Scripts
  • Familiarity with REST APIs and JSON
  • Strong understanding of UI/UX principles, usability, and accessibility
  • Experience creating wireframes, mockups, and prototypes
  • Ability to balance visual design with technical constraints

Responsibilities

  • Design, develop, and maintain ServiceNow Service Portal interfaces using HTML5, CSS3, JavaScript, AngularJS, Bootstrap/UI Frameworks
  • Build and customize Service Portal widgets, themes, and layouts
  • Develop responsive, mobile-friendly, and cross-browser compatible UI components
  • Implement UI policies, client scripts, and UI scripts to enhance user interactions
  • Collaborate with stakeholders to translate business needs into user-centered designs
  • Apply UX best practices for usability, accessibility (WCAG), and visual consistency
  • Create wireframes, mockups, and prototypes
  • Ensure consistent branding and design standards across portals
  • Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications
  • Optimize front-end performance and maintain clean, reusable code
  • Support portal enhancements across ITSM, HRSD, CSM, or custom applications
  • Work closely with ServiceNow architects, back-end developers, and business analysts
  • Participate in Agile/Scrum ceremonies and iterative delivery cycles
  • Perform UI testing, debugging, and documentation
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