💼 About This Role

You'll manage a high-volume customer portfolio for a SaaS platform serving barbershops, providing proactive account management and driving product adoption. Your work directly impacts customer retention and revenue growth for thousands of small businesses.

🎯 What You'll Do

• Manage customer journey for 1-to-many book of business.
• Drive product adoption and engagement to increase LTV and NDR.
• Identify upsell and cross-sell opportunities aligned with customer goals.
• Mitigate churn by addressing risks and resolving challenges.

📋 Requirements

• 2+ years of experience in Customer Success Management in SaaS.
• Proven success managing high-volume, one-to-many customer portfolio.
• Experience supporting and growing SMB customers.
• Ability to travel within the US and Canada up to 10% annually.

🎁 Benefits & Perks

• 💰 Base Salary ($70k-$78k) + 20% Variable
• 📈 New hire stock grant
• 🏥 100% employer paid medical, dental, vision
• 🏦 401K plan with company contribution
• 🏖️ Generous PTO and Parental Leave