🛠 Tech Stack

💼 About This Role

You'll provide enterprise-level product support to Amplitude customers, leveraging your technical expertise to diagnose and resolve issues. You'll advocate for customers cross-functionally with Product and Engineering, and take on projects that help the company scale. This role is based in Singapore within a leading AI analytics platform.

🎯 What You'll Do

• Answer and escalate support tickets via email and chat
• Drive resolution and escalate challenging tickets
• Ensure all tickets meet service level agreements
• Work with Customer Success Managers to drive data trust

📋 Requirements

• Completed Bachelor's Degree
• Experience with using SDKs and APIs
• Familiarity with support tools like Zendesk or Intercom
• Ability to learn and explain technical products

✨ Nice to Have

• Track record in a similar customer-facing role
• Passion about analytics and the problems they solve

🎁 Benefits & Perks

• 🏖️ Remote-friendly culture
• 🏥 Comprehensive health benefits
• 💡 Learning & development opportunities
• 📈 Equity for all employees
• 🎉 Team events and offsites

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min