🛠 Tech Stack

💼 About This Role

You'll transform complex contact center data into business insights, designing dashboards and reporting solutions in a remote-first environment. You'll partner with technical and business teams to improve data quality and enable smarter decisions. This role offers exposure to enterprise-level BI tools and large-scale datasets.

🎯 What You'll Do

• Design, develop, and enhance dashboards and reporting solutions.
• Translate business needs into technical requirements and data mappings.
• Analyze large datasets to uncover trends and operational improvements.
• Validate reporting accuracy and troubleshoot technical issues.

📋 Requirements

• Bachelor's degree in analytical or quantitative field.
• 3+ years building dashboards with Qlik Sense, QlikView, or MicroStrategy.
• Strong experience analyzing large datasets and delivering insights.
• Solid understanding of SQL and relational databases.

✨ Nice to Have

• Familiarity with ETL processes and data integration.
• Experience with Teradata, SQL Server, Oracle, or Snowflake.
• Knowledge of dashboard UX principles and data storytelling.

🎁 Benefits & Perks

• 🏖️ Fully remote work environment with flexibility.
• 💰 Salary range: $67,700 - $86,300.
• 🏥 Comprehensive medical, dental, and vision insurance.
• 🏦 401(k) matching and HSA with company contributions.
• 📚 Tuition reimbursement and professional development support.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min