Description

You will be the first point of contact for IT issues in an educational setting, providing hands-on support and managing tickets. This role involves local travel across Auckland and requires strong communication skills to assist non-technical users.

Requirements

• New Zealand Citizen or permanent resident
• Full or restricted NZ Driver's License
• Flexibility for local travel across Auckland
• Strong attention to detail

Responsibilities

• Serve as first point of contact for IT issues
• Manage ticket board and prioritize problems
• Deliver excellent customer service to non-technical users
• Collaborate with cross-functional teams to resolve issues
• Complete daily timesheets with attention to detail