4h ago
Customer Success Manager
Beijing
✨ $85k-$120k / yearest.
full-timeseniorsoftware
💼 About This Role
You'll manage a portfolio of enterprise customers and act as a trusted consultant. You'll drive product adoption and help clients achieve their marketing goals. You'll partner with Sales to advance renewals and expansion.
🎯 What You'll Do
- Gain deep understanding of client business needs and create long-term goals
- Develop and deliver a roadmap to success, driving product adoption
- Manage customer relationship as trusted advisor to executive leadership
- Lead alignment with marketing executives on goals and execution
📋 Requirements
- 5+ years in Management Consulting or Customer Success
- Experience with complex technologies and multiple stakeholders
- Data driven ability to analyze data sets and drive outcomes
- Proven track record in a consulting role and customer facing environment
✨ Nice to Have
- Industry experience in mobile, data-driven marketing, or SaaS
- Expertise in leading meetings with strong presentation skills
- Excellent collaborator across multiple teams
🎁 Benefits & Perks
- 🏖️ Unlimited PTO
- 💰 Competitive compensation
- 🏥 Health insurance
- 🌟 Fun work culture
- 📈 Growth opportunities
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