4h ago

Customer Success Manager

Beijing

$85k-$120k / yearest.

full-timeseniorsoftware

💼 About This Role

You'll manage a portfolio of enterprise customers and act as a trusted consultant. You'll drive product adoption and help clients achieve their marketing goals. You'll partner with Sales to advance renewals and expansion.

🎯 What You'll Do

  • Gain deep understanding of client business needs and create long-term goals
  • Develop and deliver a roadmap to success, driving product adoption
  • Manage customer relationship as trusted advisor to executive leadership
  • Lead alignment with marketing executives on goals and execution

📋 Requirements

  • 5+ years in Management Consulting or Customer Success
  • Experience with complex technologies and multiple stakeholders
  • Data driven ability to analyze data sets and drive outcomes
  • Proven track record in a consulting role and customer facing environment

✨ Nice to Have

  • Industry experience in mobile, data-driven marketing, or SaaS
  • Expertise in leading meetings with strong presentation skills
  • Excellent collaborator across multiple teams

🎁 Benefits & Perks

  • 🏖️ Unlimited PTO
  • 💰 Competitive compensation
  • 🏥 Health insurance
  • 🌟 Fun work culture
  • 📈 Growth opportunities
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