💼 About This Role

You'll lead a team of Customer Success professionals across APAC, balancing people leadership, strategic direction, and hands-on customer impact. You'll drive excellence in post-sales outcomes and ensure your team consistently delivers measurable value. This role offers an opportunity to define the trajectory of AI at a high-growth company.

🎯 What You'll Do

• Lead, coach, and develop a high-performing CS team.
• Manage priority accounts and join key customer conversations.
• Set strategic direction for customer success initiatives.
• Design and implement repeatable playbooks for renewals and upsells.
• Build executive-level relationships across priority accounts.

📋 Requirements

• 10+ years of experience in Customer Success or post-sales within SaaS.
• 8+ years of direct people leadership experience managing CSMs.
• Demonstrated success in exceeding renewal, expansion, and NRR goals.
• Strong player-coach mindset managing key accounts directly.

✨ Nice to Have

• Experience with APAC region accounts.
• Expertise in CS methodologies like success planning and adoption frameworks.

🎁 Benefits & Perks

• 🌍 Remote-first global team culture.
• 📚 Learning stipend for professional development annually.
• ✈️ Social travel stipend to meet colleagues annually.
• 🏖️ Annual company offsite in new locations.
• 🏢 Co-working stipend if not near a hub.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min