Tech Stack

Description

As a Junior Customer Service Agent at Raisin, you'll handle customer inquiries via voice and digital channels, learn the fintech platform and business model, and collaborate on process improvements to enhance the customer experience. You'll support UK customers from our Manchester office with a hybrid work model (two days in-office per week).

Requirements

• 1-2 years of customer service experience
• Fluent in English with strong communication skills
• Organized and detail-oriented
• Curious about fintech or financial services
• Proficient with Microsoft Office and Google Workspace

Responsibilities

• Respond to customer inquiries across voice and digital channels
• Learn Raisin’s platform and systems to support UK customers
• Identify customer needs and offer clear solutions
• Collaborate on process improvements for customer experience
• Assist with deposit and payment-related tasks