🛠 Tech Stack

💼 About This Role

You'll lead frontline people leadership and operational management for Lalamove's UK Customer Service team. You'll manage BPO partners and drive KPIs and service quality improvements.

🎯 What You'll Do

• Manage external BPO partners for seamless service delivery
• Produce reports and action plans to address KPI gaps
• Coach and manage Customer Service Team Leaders
• Coordinate with stakeholders to optimize L1/L2 operations

📋 Requirements

• 4+ years in customer service
• 1+ year in team management
• Degree holder with stakeholder management experience
• Proficient in Microsoft Office and Google Suite

✨ Nice to Have

• Experience in logistics or start-up environment
• Knowledge of contact centre management principles

🎁 Benefits & Perks

• 👥 High engagement team culture
• 📈 Career growth in a fast-paced environment