Description

You will manage strategic agency and Fortune 500 accounts, ensuring satisfaction, retention, growth, and maximum value from our AI-driven marketing platform. Collaborate cross-functionally to identify opportunities, improve adoption, and support renewals.

Requirements

• 3-5 years account management/client success experience in SaaS or marketing tech
• Proven ability to manage agency customers with consultative approach
• Strong communication and presentation skills for technical and business stakeholders
• Comfortable working with data and analytics
• Experience working cross-functionally with sales, product, and support teams

Responsibilities

• Manage day-to-day relationships with Agency colleagues for strategic partnerships
• Support development of account plans aligned with customer and internal goals
• Act as strategic partner to mid- and senior-level customer stakeholders
• Identify opportunities for product adoption and account expansion
• Monitor account health and support renewal/upsell efforts