💼 About This Role

You'll handle inbound calls and resolve inquiries for Wave, the largest mobile money provider in Senegal. Your core impact is delivering world-class customer experiences that drive financial inclusion across Africa.

🎯 What You'll Do

• Manage large volumes of incoming phone calls.
• Assess customer needs and provide accurate solutions.
• Handle complaints and follow up to ensure resolution.
• Maintain detailed records of customer interactions.

📋 Requirements

• 2+ years of customer support experience
• Fluency in Chichewa
• CRM system proficiency
• Willingness to work outside regular hours

✨ Nice to Have

• Experience with mobile money or banking support
• Additional local language fluency
• English proficiency

🎁 Benefits & Perks

• 🏖️ 26 weeks maternal / 4 weeks paternal leave
• 💰 Subsidized child care
• 🏋️ Gym membership subsidy
• 📱 Airtime reimbursement
• 🍱 Free meals at office

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Submit resume and cover letter· 1 hour
2. 2Recruiter phone screen· 30 min
3. 3Hiring manager interview· 45 min
4. 4Offer· 1 week

🚩 Heads Up

• Fixed-term 6-month contract without indication of conversion