Description

You will own site-level performance for sales vendor partnerships, ensuring accountability across talent systems, sales operations, and business operations. You'll drive operational excellence, lead performance reviews with vendor leadership, and spearhead AI transformation initiatives to improve sales outcomes.

Requirements

• 10+ years in vendor operations, contact center management, or sales operations
• Direct accountability for site-level sales outcomes
• Demonstrated ability to govern vendor partnerships and performance
• Experience with change management and operational discipline
• Strong data-driven decision-making skills

Responsibilities

• Own attainment of sales quotas and conversion metrics at site level
• Conduct structured performance reviews with vendor leadership
• Enforce performance accountability across talent, sales, and business operations
• Execute Rhythm of Business cadence including pipeline reviews and forecast calls
• Drive AI transformation and innovation roadmap for new sales opportunities