💼 About This Role

You'll define the customer experience at a veterinary emergency hospital by delivering personalized and memorable interactions. Your core impact is ensuring exceptional service from arrival through follow-up. This part-time role offers growth opportunities in a supportive, people-centric environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, over phone, or online
• Oversee all customer communications and route urgent medical calls to doctors
• Deliver personalized experiences and creatively say yes to customer needs
• Process payments accurately while protecting personal and financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge in computer programs and practice management software
• Highly organized with strong attention to detail
• Availability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in a veterinary or medical setting
• Multilingual skills
• Familiarity with practice management software

🎁 Benefits & Perks

• 🏖️ Flexible work schedules to support work-life balance
• 💰 Competitive compensation with 401K match
• 🏥 Health benefits start on day one including free therapy
• 📈 Equity eligibility after one year for full-time employees
• 🎓 Learning and growth programs with CE stipends

🚩 Heads Up

• Part-time role listed with extensive availability requirements including nights and weekends
• Experience level not clearly specified; vague minimum years in customer service