💼 About This Role

You'll act as the bridge between vehicle collection and financial settlement for an electric car leasing company. Your core impact is ensuring damage recharges are accurate and communicated with 5-star service. This role stands out for its unique blend of analytical detective work and high-level communication.

🎯 What You'll Do

• Review collection reports and photos to assess vehicle damage.
• Guide customers through early termination processes with empathy.
• Create and issue accurate damage appraisals within SLAs.
• Handle customer disputes and escalations to achieve fair resolutions.

📋 Requirements

• Attention to detail with a zero-error mentality.
• Knowledge of Fair Wear and Tear guidelines (e.g., BVRLA standards).
• Strong communication skills for discussing charges with customers.
• Ability to manage multiple cases in a fast-paced environment.

✨ Nice to Have

• Experience in vehicle leasing or automotive industry.
• Familiarity with dispute resolution processes.

🎁 Benefits & Perks

• 💰 Competitive salary (discussed on call).
• 🎉 Unique culture with autonomy and co-ownership.
• 🎁 Perks hub with employee benefits.
• 🐶 Dog-friendly office environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen with recruiter· 30 min
2. 2Hiring manager interview· 45 min
3. 3Task or case study· 1 hour

🚩 Heads Up

• Role expects strong communication and detail but no specific years of experience listed.