🛠 Tech Stack

💼 About This Role

You'll own a portfolio of high-value enterprise accounts, focusing on retention and growth while acting as a trusted advisor. You'll collaborate cross-functionally to enhance the customer experience and identify expansion opportunities based on insights. This role offers the chance to drive impact in a remote environment with performance-based incentives.

🎯 What You'll Do

• Manage portfolio of enterprise accounts ensuring retention and growth.
• Conduct business reviews demonstrating ROI and value.
• Identify expansion opportunities based on customer insights.
• Lead renewal strategies and account management initiatives.

📋 Requirements

• 7+ years in Customer Success or related client-facing roles.
• Experience managing enterprise accounts with significant contract values.
• Proven ability to influence senior stakeholders.
• Strong understanding of Governance, Risk, and Compliance (GRC).

✨ Nice to Have

• Experience in creating success plans and leading business reviews.
• Technical aptitude for product architecture and reporting.
• Proficiency in CRM tools and remote meeting software.

🎁 Benefits & Perks

• 🏖️ PTO leave and quarterly wellness days.
• 💼 Comprehensive healthcare benefits including medical, dental, vision.
• 💰 Bonus incentives based on performance.
• 🏦 401(k) matching for financial growth.
• 🐾 Pet insurance to support your furry friends.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 1 hour