💼 About This Role

You'll own the lifecycle automation engine for a fast-growing AI platform. Your work will directly impact how millions of users build software. You'll build scalable customer success programs and drive retention through data-driven automation.

🎯 What You'll Do

• Design and run automated onboarding and activation sequences
• Build health scoring models and response playbooks
• Develop renewal risk early-warning system with automated save plays
• Manage customer communications at scale for launches and incidents

📋 Requirements

• 4+ years in Customer Success Ops or Digital/Scaled CS in B2B SaaS
• Experience building 1:many CS programs
• Strong analytical skills to define health metrics and build feedback loops
• Excellent written communication for customer-facing copy

✨ Nice to Have

• Experience in product-led growth or usage-based models
• Familiarity with AI tools for content creation and segmentation