1d ago

Service Desk Lead

Arlington, VA

$116.9k-$243.1k / year

full-timeleadgovernment

๐Ÿ’ผ About This Role

You'll oversee system operations for a US federal government client, ensuring mission-critical technology runs smoothly. You'll lead a team, manage incident response, and drive operational improvements that directly impact national security.

๐ŸŽฏ What You'll Do

  • Oversee all system operations activities
  • Develop and enforce operational policies
  • Mentor junior staff
  • Manage large-scale projects

๐Ÿ“‹ Requirements

  • 8+ years of operations management experience
  • Proven leadership and process improvement ability
  • Must meet DoD 8140 requirements
  • Active TS/SCI clearance

โœจ Nice to Have

  • Bachelor's degree (or additional 4 years equivalent)
  • Experience in government or complex enterprise settings

๐ŸŽ Benefits & Perks

  • ๐Ÿ’ฐ Competitive base pay ranging from $116,900 to $243,100
  • ๐Ÿฅ Comprehensive health benefits
  • ๐Ÿ“ˆ Opportunities for growth with certifications and training
  • ๐Ÿ–๏ธ Generous PTO
  • ๐Ÿ›๏ธ Mission-driven work supporting US federal government

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 60 min
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