🛠 Tech Stack

💼 About This Role

You'll be the product expert for customers, ensuring they gain real value from the platform through onboarding and ongoing support. You'll troubleshoot technical issues and build customer-facing knowledge bases, working closely with the product leadership team to provide feedback and improve the product.

🎯 What You'll Do

• Handle inbound support via email, calls, and live chat within SLAs
• Troubleshoot technical issues and reproduce bugs for Product
• Deliver live training sessions for customers during onboarding and updates
• Configure new customer accounts and own integration onboarding

📋 Requirements

• 1+ year in a technical support or implementation role
• Experience triaging and solving customer issues with high communication
• Empathetic and positive attitude focused on customer goals

✨ Nice to Have

• Experience with Intercom, Datadog, or Notion

🎁 Benefits & Perks

• 🏖️ 4 weeks paid time off
• 👶 14 weeks paid parental leave
• 🩺 Full Medical, Dental, and Vision
• 💪 Yearly wellness stipend
• 📱 Mobile phone stipend

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/role play interview· 60 min
4. 4Final round with leadership· 45 min
5. 5Reference check· 15 min