🛠 Tech Stack

💼 About This Role

You'll support Fender's sales team and retail store by communicating with dealers and customers via phone, email, and more. You'll troubleshoot product issues, process orders in SAP, and maintain a call resolution database. This role offers a chance to work with a world-famous musical instrument brand.

🎯 What You'll Do

• Respond to dealer and consumer inquiries via phone, email, and fax.
• Evaluate and troubleshoot product performance issues.
• Process orders in SAP for parts and replacement products.
• Maintain call issues and resolutions records database.

📋 Requirements

• University degree required.
• 2 years of musical instruments retail sales or customer service experience.
• Native Japanese proficiency.
• Advanced English proficiency.

✨ Nice to Have

• Experience with CRM and Chat platforms.
• SAP experience preferred.
• Direct hands-on experience with Fender products.

🎁 Benefits & Perks

• 🏖️ Paid time off
• 🏥 Medical insurance
• 🎸 Equipment purchase program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3Interview· 1 hour