🛠 Tech Stack

💼 About This Role

You'll lead the self-service strategy across the Help Center and chatbot, driving AI-powered support and content automation. Your core impact will be reducing transactional contacts while maintaining strong customer satisfaction through intelligent knowledge systems.

🎯 What You'll Do

• Execute self-service roadmap for Help Center and chatbot
• Audit and evolve information architecture for AI readiness
• Oversee chatbot conversational design and optimization
• Manage content lifecycle and quality assurance

📋 Requirements

• 5+ years in Knowledge Management or Content Strategy (SaaS preferred)
• Proficiency in Zendesk Guide and Salesforce
• Strong information architecture skills
• Experience with conversational AI platforms like Ada or Intercom

✨ Nice to Have

• HTML/CSS and templating experience
• Analytics tools to track user behavior

🎁 Benefits & Perks

• 🏖️ Flexible hybrid work
• 📈 CHOICE Fund for employee wellbeing
• 🌍 Global company with inclusive culture
• 🏆 Recognized as inspiring workplace

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min