🛠 Tech Stack

💼 About This Role

You'll join the Partner Services team as the go-to guide for clients navigating their technical journey with Skyscanner. You'll troubleshoot technical challenges and bridge client needs with internal teams to ensure smooth onboarding and ongoing support.

🎯 What You'll Do

• Resolve technical challenges using internal tools and workflows
• Partner with product, engineering, and commercial teams for solutions
• Manage in-hours support queues to meet SLAs
• Maintain documentation and manage client expectations

📋 Requirements

• Experience in relationship or account management in tech
• Comfortable navigating API documentation and integrations
• Hands-on with Postman or SoapUI to construct API requests
• Ability to interpret XML/JSON responses

✨ Nice to Have

• Continuous improvement mindset (Lean Agile)
• Experience with travel industry or similar domain

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 💻 Remote-friendly work
• 📚 Learning and development opportunities
• 👪 Parental leave (24 weeks minimum for birth parent)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min