🛠 Tech Stack

💼 About This Role

You'll own the knowledge base and content for a modern gifting platform, keeping help center articles accurate and up to date. You'll serve as the key partner for a BPO support team, answering questions and improving processes. This role is ideal for a detail-oriented, proactive CX professional passionate about operational excellence.

🎯 What You'll Do

• Maintain and audit help center knowledge base articles
• Serve as primary resource for BPO support team
• Assist with ticket triage and escalation management
• Partner cross-functionally on new product launches

📋 Requirements

• 1-3 years of experience in customer support or CX operations
• Strong writing skills to explain complex topics clearly
• Experience maintaining a knowledge base or help center
• Comfortable working with CRM tools like Zendesk or Kustomer

✨ Nice to Have

• Experience with AI features in support platforms
• Familiarity with gifting, e-commerce, or B2B SaaS products
• Experience working with BPO or outsourced support teams

🎁 Benefits & Perks

• 🏠 100% remote work
• 🏖️ Open PTO with company-wide summer break
• 💰 Stock options and 401k
• 👶 Paid parental leave
• 📚 $500 annual education stipend

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A