Tech Stack

Description

You will own the highest profile customer advisory relationships, drive technical competency, and ensure rapid deployment to demonstrate measurable results and long-term customer value. You will actively manage the happiness and renewal of 6sense's largest customers, developing strategic account plans and QBRs to drive business value and ROI.

Requirements

• 10+ years of Customer Success, Account Management, or Consulting experience from high tech or SaaS
• 3+ years experience in high-touch Strategic or Enterprise Customer Success with proven track record
• Experience working with global 1000 Enterprise customers with multiple stakeholders
• Experience advising CxOs on SaaS platform adoption for ROI
• Experience working with B2B demand gen, marketing operations, sales operations and analytics teams
• Experience negotiating renewals and identifying upsell opportunities
• Led projects from conception to closure, influencing internal resources
• Familiarity with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media
• Strong analytical and communications skills
• BA/BS degree required; Master's preferred
• Ability to travel ~30%

Responsibilities

• Managing a book of largest, global strategic customers
• Working closely with global Enterprise customers to understand their business goals and ensuring 6sense adoption and positive ROI
• Establishing strong relationships with decision-makers and key influencers
• Developing, executing, and maintaining strategic account plans and QBRs
• Forecasting, identifying risk, and maintaining strong customer renewal and growth rates
• Working with customer and internal teams to maintain visibility into product performance
• Becoming an expert on the 6sense predictive engine
• Partnering with technical CSM and Program Managers for onboarding and training
• Being an advocate for customers' product feature priorities internally
• Building customer advocates for references and success stories