Tech Stack

Description

You'll handle high-volume inbound calls, resolve cryptocurrency transaction issues, and build strong customer relationships through direct voice interactions. This role delivers exceptional real-time customer support exclusively via phone.

Requirements

• 2+ years phone-based customer support in tech or financial services
• Proven track record of meeting call center KPIs
• Fluent English (written and spoken)
• Knowledge of Bitcoin and cryptocurrencies
• Experience with CRMs and call center software

Responsibilities

• Handle 25-40 inbound customer support calls per day
• Resolve cryptocurrency transaction, account access, and platform issues in real-time
• Maintain average handle time under 12 minutes
• Achieve first call resolution rate of 55% or higher
• Document interactions accurately in CRM