Tech Stack

Description

You will assist in triaging and resolving customer issues across hardware and software products, monitor support tickets, follow runbooks, and collaborate with team members to maintain operational readiness in a mission-critical environment.

Requirements

• Bachelor's degree or equivalent experience
• 1-2 years experience in technical support or help desk environment
• Fundamental understanding of hardware, software, and networking concepts
• Must be able to work on-site in Irvine, CA
• Must be able to obtain U.S. Secret security clearance

Responsibilities

• Assist in intake, triage, and resolution of customer issues on hardware and software products
• Monitor and respond to support tickets in Salesforce Service Desk
• Follow runbooks to troubleshoot and escalate issues
• Document and update knowledge base articles and SOPs
• Support 24x7 shift coverage and collaborate with team