🛠 Tech Stack

💼 About This Role

You'll lead a team managing patient support center operations, ensuring compliance and enhancing service quality. Your work will directly impact patient outcomes by optimizing program management. This role offers full remote flexibility within the U.S.

🎯 What You'll Do

• Lead and motivate a team of case managers
• Oversee workload management for patient and physician coverage
• Identify improvements to enhance patient/provider experience
• Monitor team performance against KPIs and SLAs

📋 Requirements

• Bachelor's Degree required
• 5+ years in pharmaceutical, biotech, or patient support sector
• 2+ years leadership experience in management
• Experience with direct provider and patient interaction

✨ Nice to Have

• Advanced degree preferred
• Experience with CRM optimization

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000
• 🏥 Comprehensive medical benefits
• 🏖️ Generous PTO including vacation, sick, and parental leave
• 📈 401(k) with company contributions
• 🌐 Flexible remote work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min